Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Data Scientist I to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for building data products that enable our customers to understand the impact Spring Health is creating for their organization. This role will work closely with our customers and internal teams to discover and scale data narratives that highlight how we are delivering exceptional care while eliminating barriers to mental health. This is a full-time, hybrid role based in Spring’s San Francisco hub at 2 Embarcadero Center, with an expectation to be in the office 2 to 3 days per week. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you. What you’ll do: Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing Provide thought leadership in how we evolve our customer data story What success looks like: Customers and internal stakeholders are highly satisfied with the quality of work produced Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality Requests are completed in a timely manner while still prioritizing a high standard of quality You have worked with a partnering Product Manager to implement additional AI/ML capabilities into our products You demonstrate ownership and expertise of measurement domains for specific products Bring ideas forward that help us innovate our customer experience products and deepen our customer data story What you’ll bring: You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist You are an expert in advanced SQL and are proficient in Python You have developed predictive models to solve business problems and deployed them in production You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform) You are humble, highly motivated, and thrive in fast-paced environments You have exceptional communication skills, and have operated in a role that required frequent interaction with customers Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact Passion for successfully navigating ambiguous problem areas and learning new approaches You are energized by mentoring others and enjoy defining processes that help to scale your team You have exceptional analytical creativity and are an expert at designing analyses that tell a compelling story You are energized by impact; you are obsessed with outcomes irrespective of whether they are achieved by ML models or spreadsheets You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you Ability to travel periodically (<25%) The target base salary range for this position is $183,00 - $223,300 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for an experienced Senior Product Manager who will build foundational and new experiences to drive growth and impact of our Specialty Care program, serving members who have a broad range of complex behavior health conditions. You will own discovery, solution definition, prioritization, and execution of key initiatives to eliminate barriers to care with a focus on higher-acuity members. Please note that this is a hybrid role based in New York City , with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you’ll be doing: Partner with the Specialty Care team to define and execute the product strategy and roadmap, ensuring alignment with the company’s strategic objectives and user needs Lead and engage a cross-functional team of engineers, designers, subject matter experts, and data scientists to deliver high-impact products Conduct and source comprehensive market research to identify new opportunities and understand the evolving competitive landscape. Collaborate with other departments to ensure products comply with regulatory standards and align with business goals. Cultivate a high-performing team, setting clear expectations, providing continual guidance and feedback, and fostering a culture of innovation, collaboration, trust, accountability, and growth. Stay informed of industry trends, best practices, and emerging technologies to inform and influence the product strategy and direction. Work with team members to build a portfolio of internal core competencies and best-in-class partnerships in a complex healthcare ecosystem. What success looks like in this role: Continuously enhance and expand Specialty Care programs, driving care model innovation at scale to support our highest acuity members. Build trusting relationships with cross-functional teams including operations, revenue, medical affairs, and data science. Deliver market-leading customer and member satisfaction, usability, and outcomes. Exceed business objectives across reach, utilization, and clinical improvement. What we expect from you: 5+ years of product management experience; at least 2 years within the behavioral health, healthcare, or a related field strongly preferred. Proven track record of delivering successful products, ideally in a startup or fast-paced environment. Excellent analytical, decision-making, and problem-solving skills. Strong interpersonal and communication skills, with the ability to communicate complex concepts clearly and persuasively across different audiences. Experience working with cross-functional teams in a collaborative environment. Experience leveraging AI, automation, or personalization systems to improve engagement is a strong plus. Familiar with agile development methodologies and user-centric design principles. The target base salary range for this position is $150,000 - $202,400, , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Spring Health is looking for a solutions-focused Localization Program Manager to support our continued global expansion and strengthening of our existing offerings. This role will report to the Director, Localization and is a full time position that is fully remote. Occasional travel may be required for team or company events. What you'll do: Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally. Develop, implement, and maintain a robust quality framework, including testing processes and standards. Define and track key quality metrics and drive continuous quality improvement across all localized products and content. Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops). Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials). Track and improve the quality performance of external localization vendors. Identify opportunities for automation and tooling integrations specifically for quality and testing workflows. Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience. What success looks like in this role: Build & deliver the Spring Health localization quality strategy & roadmap. Implement a quality framework to measure and improve the localized Spring Health experience. Reduce customer escalations related to localization quality. What you'll bring: 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role. Proven ability to define, implement, and measure localization quality standards and metrics. Experience with localization tools and bug tracking systems. Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention. Ability to work in a cross-functional and fast-paced environment. Fluency in another language is preferred. The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in India, Japan or Singapore. Travel will be required up to 30% of the time for in person trainings. What you’ll do: Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers. Work closely with the Global team regarding strategy and implementation Partner with US Program Managers to plan and coordinate training and programming Ensure we are measuring training and program effectiveness If possible, involved in some delivery and/or producing of events Will take a leadership role in planning for global programming related to events such as World Mental Health Day What success looks like in this role: Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally Optimize efficiency for meeting customer needs related to Clinical Programming and Training Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0. What you’ll bring: Clinical license or equivalent in your country 3-5 years of experience in facilitation and event planning You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues. Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. You have complete knowledge of Program Management and data evaluation You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals. You are knowledgeable about training evaluation techniques. You communicate effectively with customers and fellow Spring team members The target base salary range for this position is 2,301,600 - 2,646,840 INR Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Onsite Employee Assistance Program (EAP) Counselor - Mesa, AZ Start date: ASAP to March 16, 2026 The Onsite EAP Counselor full-time role is a unique and exciting opportunity to provide EAP counseling, management consultations, program promotion, critical incident response, and training, etc. to employees, as well as case manage mandatory Drug Free Workplace referrals and conduct expatriate readiness interviews. You may also provide consultation to HR, program managers, and supervisors on workplace and organizational issues. This role will report to the Spring Health Clinical Manager. What you’ll be doing: Provide on-site support to managers, people teams, and members onsite at the customer location, a large aerospace company; the hours for this role will be an 8 hour shift that falls between regular business hours Monday through Friday. Provide management consultation to leaders in order to enhance employee wellbeing and workplace effectiveness. Conduct assessment to determine Service Agreement and Recovery Plan for referred employees. Monitor employees’ engagement in the mandatory Drug Free Workplace referral process. Delivery of critical incident response services. Conduct trainings and facilitate Spring Health benefit promotion events. Develop expert-level understanding of the customer benefit ecosystem and available support programs. Provide solution-focused employee mental health counseling, consultation, support, and connection to appropriate resources. Complete required internal training and assignments and attend Spring Health Clinical Team meetings. Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up. Identify and problem-solve issues that create barriers or disruption to care, with support from leadership. Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements. Other responsibilities as it applies to the success of this role. What we expect from you: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required) . You must have an unrestricted license to practice psychotherapy in the state you are practicing in. EAP experience required SAP qualified preferred CEAP certification preferred Supervisory experience and/or experience working with management and human resource professionals preferred Demonstrated SUD experience Experience working with diverse populations (bilingual preferred) Knowledge of healthcare settings and community resources Tech and computer savvy: comfortable adopting new technologies and platforms and efficient in tech-related tasks. Excellent written and verbal communication skills You have been trained and have experience in delivering management consultation, management referrals, critical incident response, and EAP presentations You have training and experience in evidence-based modalities of care, including short-term, solution-focused therapy (Psychologist, LCSW, LMFT, LPC, LMHC, etc.) We are not able to accept applications from anyone requiring licensed supervision You are comfortable with providing safety planning and intervention during situations where a client might present with higher risks You are committed to high quality documentation of service delivery that is completed in a timely manner You like working independently, but would also enjoy having the support of a team and opportunities for connections and collaboration with other providers and our master’s level clinical care navigators The target base salary range for this position is $95,000-$140,000 , and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Clinical Training, the Senior Program Manager, Clinical Training and Global Programming will develop the strategy for Spring Health’s global training and programming, serve as the SME for global webinars/WellSprings, coordinate the logistics for training and programming, ensure quality member experience for the global population, meet with customers to develop customized training and programming for our larger global accounts. This is a full time remote position seated in India, Japan or Singapore. Travel will be required up to 30% of the time for in person trainings. What you’ll do: Serve as the primary Project Manager for Global (Non US) Clinical Training and Programming Serve as a SME on Global Clinical Training and Programming, including across time zones, cultures and languages Develop and implement a Global Clinical Training and Programming strategy that is sustainable for continued growth Coordinate logistics such as creating virtual events platforms, finding clinical providers, ensuring materials are prepared, tracking reporting and evaluation metrics Work closely with large Jumbo customers to consult on Training and Programming planning, including partnering with internal stakeholders to consult, manage and advise customers. Work closely with the Global team regarding strategy and implementation Partner with US Program Managers to plan and coordinate training and programming Ensure we are measuring training and program effectiveness If possible, involved in some delivery and/or producing of events Will take a leadership role in planning for global programming related to events such as World Mental Health Day What success looks like in this role: Develop and roll out a Global Training and Programming calendar, procedures and process to request and deliver clinical events globally Optimize efficiency for meeting customer needs related to Clinical Programming and Training Maintain customer satisfaction with training/programming as measured by average Kirkpatrick level 1 scores above 4.5 out of 5.0. What you’ll bring: Clinical license or equivalent in your country 3-5 years of experience in facilitation and event planning You have complete knowledge and understanding of the unique global challenges, potential solutions, and Clinical Training and Programming Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors. You build solutions based on limited information and precedent and adapt existing approaches to resolve issues. Enhance relationships with senior internal/external partners who are not familiar with the subject matter. You adapt style and messaging to varying audiences and often advise on difficult matters. You have complete knowledge of Program Management and data evaluation You have complete knowledge of Google Suite, Zoom, and additional events platforms as needed You have a solid understanding of instructional design and content development, including strong working knowledge of Adult Learning Principals. You are knowledgeable about training evaluation techniques. You communicate effectively with customers and fellow Spring team members The target base salary range for this position is 8,964,800 - 10,309,520 JPY Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Temporary Care Support Coordinator to join our Care Support team! The Care Support Team maintains a dedicated focus on ensuring members and providers are incredibly satisfied with the Spring Health platform by coordinating various aspects of care delivery. The Temporary Care Support Coordinator will serve as the primary point of contact for our valued covered lives, members and providers, providing exceptional support and assistance through inbound and outbound communication channels included but not limited to an estimated 7 hours managing inbound calls, email, and chat platform, and ensuring timely and accurate service that exceeds our customer's expectations. This is a non-clinical support role. This is a temporary position with the opportunity to extend or become permanent full-time based on performance and/or business needs. As a temporary (contract) position, this role is not eligible for any non-statutory benefits. Flexibility required to support occasional shift adjustments (depending on business needs), ability to work 1 weekend per month and at least 4 holidays per year. Advance notice will be provided when possible. This position reports to the Care Support Team Lead. You must be willing to work any of the shifts listed below. While we always strive to accommodate your preferred choice, we cannot guarantee it will be possible. Shift confirmation will be provided upon receiving an offer. 8:00 AM-4:00 PM EST 9:00 AM-5:00 PM EST 10:00 AM-6:00 PM EST 12:00 PM-8:00 PM EST 3:00 PM-11:00 PM EST What you’ll be doing: Supporting an estimated 7 hours daily on telephonic support to our members and providers. Providing agility and flexibility to support the volume of work that can fluctuate depending on customer demands and launch schedules. De-escalate situations by actively listening to members’ and providers' concerns and adopting a solution-focused approach while maintaining a high standard of client satisfaction and adherence to company policies and procedures. Provide timely and effective support to members and providers through phone and email communication channels, while maintaining accurate records of interactions. Manage all things care coordination, including but not limited to: maintaining patient charts, rescheduling appointments, executing prescription authorization forms and facilitating the release of documentation between members and providers. Analyze and troubleshoot technical issues submitted by members and providers. Communicate sensitive information effectively and empathetically. Serve as a compassionate advocate for clients, ensuring their needs are met within the scope of Spring Health’s services and resources available. Collaborate cross functionally to streamline processes and improve service experiences. What success looks like in this role: Member satisfaction via survey responses. Consistently addressing inquiries and requests promptly and effectively, demonstrating responsiveness and reliability in service delivery. Successfully managing escalated cases to resolution, ensuring that concerns are addressed in a timely and compassionate manner. Actively contributing to process improvements aimed at enhancing service delivery, overall satisfaction, client needs and contributing to product improvements. Collaborating effectively with internal and external stakeholders to facilitate seamless care transitions and support comprehensive care plans. Adherence to all company policies in compliance with regulatory standards (e.g., HIPAA), ensuring data privacy and integrity. What we expect from you: Ability to navigate sensitive customer needs in a resilient manner At least one year of customer service experience. Ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment. Experience working with individuals with diverse backgrounds and needs. Proven experience in handling sensitive information or supporting individuals in distress. Strong empathetic listening skills. Ability to maintain composure and professionalism under pressure. Understanding of confidentiality and privacy regulations/policies. Exhibit resourcefulness, creativity, ambition, and a strong problem-solving mindset. Ability to thrive in a fast-paced, dynamic environment while meeting the performance metrics of the role. Technical proficiency, including the ability to troubleshoot and guide effectively. A designated private work environment to ensure adherence to data privacy and integrity. Preferred Qualifications: Experience working in Jira, Zendesk, and other ticketing systems Experience in a phone support role working with sensitive health information Experience working in healthcare/health tech. The target base salary range for this position is $26.05 - $32.18 per hour .and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking an experienced Associate Director to own and drive the ongoing success of our Complex Care Programs. Reporting to the VP of Specialty Care, this role will be responsible for the strategic and operational leadership, execution, and continuous improvement of Complex Care initiatives . The Associate Director will partner closely with cross-functional stakeholders across Product, Operations, Marketing, Sales, and Customer Success to ensure programs are delivered effectively, scaled sustainably, and aligned with business and clinical outcomes. The ideal candidate brings a strong background in cross-functional implementation and execution, with a demonstrated ability to manage complexity, drive results, and improve performance in a fast-paced, high-growth environment. This is a full-time, remote position on our team. Occasional travel may be required for team/company events or meetings. What you'll be doing : Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings Monitor end-to-end program performance using a data-driven approach; consistently represent the health of the program, as well as requirements for improvement Develop capacity and budget models and advocate for the operational resources needed to support new programs Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market Support Product and Engineering in the design and implementation of new technology features What success looks like in this role: Achieve ambitious revenue targets through value story optimization and improved member funnel conversion. Deliver sustained gross margin improvement through disciplined, scalable operating models Ensure seamless, on-time launches of new complex care offerings and technology features Drive measurable improvements in member and customer satisfaction through data-driven service optimization. What you’ll bring: You have a deep experience in operations, healthcare and strategy with proven ability translating business needs into effective, scalable initiatives You are not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation You have experience partnering with clinicians You have 5+ years of cross-functional experience in a high-growth environment You are a top performer and a highly collaborative leader who thrives in a culture of collaboration, accountability, and entrepreneurship You are highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment You are a self starter who thrives when given autonomy, with proven ability and desire to influence organizational change and build effective internal and external relationships You are empathetic, communicative, and value feedback delivered in real-time You love working in and with teams, and want to invest deeply in building a supportive team culture Experience in crisis response or leave of absence programs is a plus Willing to engage in limited travel as needed (approximately 10%) The target base salary range for this position is $140,000 - 161,000 and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Creative Director, the Senior Designer will bring the Spring Health brand to life across key marketing channels, with a strong focus on B2B channels including organic social, paid media, campaigns, and event-based experiences. This remote role plays a critical part in delivering high-quality, performance-minded creative that supports pipeline growth, brand presence, and cohesive experiences across digital and physical touchpoints. This is a full time role on our team and occasional travel may be required for company or team events. What you’ll do: Develop high-performing creative across marketing channels, with emphasis on B2B organic social and paid advertising such as LinkedIn, display, ABM, and campaign media Design across digital and physical formats, including email, paid media, landing pages, print collateral, and sales and brand decks Support event and onsite experience design, including signage, environmental graphics, booth assets, and supporting materials for conferences, field events, and activations Bring creative ideas to life through execution, ensuring brand consistency and production-ready deliverables across channels Serve as a brand steward, evolving the Spring Health visual identity across digital, print, and live experiences Design, iterate, and optimize creative based on performance insights, partnering closely with marketing, growth, and demand teams Collaborate with content, product, sales, events, and marketing partners to ensure cohesive messaging and visual alignment What success looks like: Delivers creative that elevates the Spring Health brand across digital, print, and event channels Produces engaging, testable visuals for paid and organic media while maintaining a high bar for craft in print and onsite experiences Moves quickly and thoughtfully, balancing speed with production excellence across formats Builds strong, trusted partnerships with marketing, growth, content, and events teams Champions design quality, brand consistency, and audience-centered thinking across all touchpoints What you’ll bring: 5+ years of experience as a visual or brand designer, including in-house and/or agency roles supporting B2B marketing and events Portfolio demonstrating strong conceptual thinking and execution across B2B ads, organic social, print collateral, event design, landing pages, and web Experience designing print-ready files and event assets, with an understanding of production, fabrication, and vendor handoff Comfort working in a fast-paced, test-and-learn environment with evolving inputs Advanced skills in Figma, Adobe Creative Suite, and related design tools Strong collaborator who can iterate quickly based on feedback, timelines, and performance signals Motion graphics or light animation experience is a plus Experience in healthcare, wellness, SaaS, or enterprise environments is a plus Proven success developing organic and paid creative for B2B audiences, alongside print and event design work Adaptability across formats, from paid ads and web to print, signage, and onsite experiences A proactive, ownership-driven mindset with strong attention to detail and design consistency Ability to balance creative exploration with disciplined application of brand guidelines Clear communication skills and a collaborative, team-first approach The target base salary range for this position is $121,500 - $140,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Product Management, the Lead Product Manager, Claims and Insurance Eligibility will own the development of systems and experiences that support eligibility verification, claims generation, and reimbursement. This role is part of the Care Foundations Product team and is critical to scaling our healthcare infrastructure and optimizing financial outcomes for members, Providers, and Spring. Please note that this is a hybrid role based in New York City , with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you’ll do: Define and drive the product roadmap for eligibility verification, claims processing, EDI integrations, and payer reimbursement workflows. Partner with engineering, revenue cycle operations, data, and compliance teams to deliver reliable, accurate, and scalable systems. Improve real-time eligibility checks and automate claims submission processes to reduce administrative overhead. Ensure products meet HIPAA and other regulatory requirements while optimizing for user experience and operational efficiency. Identify and resolve pain points that lead to claim denials, slow reimbursements, or friction for members and providers. Measure and enhance the success of claims workflows through product analytics, stakeholder feedback, and A/B testing. Strategically leverage AI and other technologies to gain large efficiencies Mentor, and often supervise the work of, junior product managers that also work on revenue cycle capabilities What success looks like: High level of accuracy for eligibility checks Lower processing cost per appointment 90%+ claims auto-submitted Significant increase in “clean claims”/reduction in claim denial rates Improve revenue cycle automation to reduce manual interventions Deliver 90% of roadmap milestones within scope and timeline What you’ll bring: 5+ years of product management experience, including experience in healthcare tech Experience developing and delivering on strategic roadmaps tied to longer term company objectives Deep familiarity with claims workflows, eligibility checks, and healthcare billing standards (e.g., EDI, X12) Demonstrated ability to lead cross-functional teams across operations, engineering, and compliance Strong technical acumen and systems thinking, especially with complex data workflows and the ability to improve them with AI and automation Experience using product analytics to inform priorities and drive improvements Nice to have: Experience with payer-provider systems or clearinghouses Familiarity with Medicare, Medicaid, or commercial insurance billing nuances Track record of building products in a high-compliance, regulated environment The target base salary range for this position is $182,000 - $242,880 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub , which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.